FAQ
Fitting?
The sizes indicated are men or unisex sizes.
For men: fit is true to size but a bit oversized. Order your regular size to have a nice loose fit.
For women: order at least one size smaller or choose a regular women’s size for a cool oversized look.
Returns?
If you are not satisfied with a From Another Mind product or an item does not fit you, you can of course return it to us within 14 days without giving a reason. If you want to exchange an item, you can send it back and simply order a new one.
Please note that we can only accept items in their original condition and packaging. The item must not show any signs of use.
To make a return, use our return form. Please download it here. If the return form is missing in the package or incomplete, the return may not be processed. The customer is responsible for the shipping costs of the return. We recommend insured shipping with a tracking number.
The amount will be refunded to your original payment method after your order has been received and verified. Please note that this process can take up to two weeks.
Shipping?
We ship worldwide. All orders are delivered by our logistics partner DHL. You can see the shipping costs here.
Orders are usually shipped 2-3 business days after payment is received. In the first days after the release of new collections, delivery times will take longer.
All orders are shipped chronologically: first come, first served.
Payment?
You can use the following payment methods in our store:
- PayPal & PayPal Express
- Klarna Sofort & Klarna Invoice
- Credit card (MasterCard, Maestro & Visa)
- Google Pay
- Apple Pay
If you have any problems with the payment of your order, please contact support@fromanothermind.com.
Sustainability?
We believe in equal rights and opportunities for all. That's why all our production facilities are audited and certified according to various standards such as "Ökotex 100" and "BSCI", and are committed to the principles of social compliance and responsibility. We only use sustainable high quality fabrics for our products, which are made from 100% certified organic cotton in Europe. Our eco shipping boxes are made from at least 90% recycled material and are fully recyclable.
What's in the box?
Every customer will receive an exclusive "Basilisk EP" and a livestream date with free access on January 14th 2022. You will also find stickers and a hand-signed autograph card from SHDW & Obscure Shape.